Cintra's services

Face-to-face interpreting

Cintra is a specialist provider of face-to-face interpreting, mainly for the public services and the voluntary sector. This is where the interpreter attends the appointment between a service provider and their client, and interprets their discussion to enable them to communicate fully with each other.

Face-to-face interpreting is a cost-effective method of providing interpreting for appointments which are diagnostic, sensitive or complex. Cintra is experienced at providing interpreters in sensitive situations in many contexts, including medical, mental health, social services and the criminal justice system.

Cintra has over 850 interpreters in all major languages including British Sign Language.

All Cintra�s interpreters are fully trained, security vetted, and adhere to Cintra�s Code of Conduct of confidentiality and impartiality.

Telephone interpreting

Cintra provides telephone interpreting for appointments which are relatively short or straightforward or where a client arrives unexpectedly.

Translations

Cintra has a pool of more than 300 highly qualified translators. If you need brochures, leaflets, letters, reports or any other documents translated, Cintra can provide written translations into the language(s) of your service user(s) or target audience. Cintra can also advise on the suitability of alternative formats such as audiotape, videotape and Braille.

We also offer proofreading and editing services, certified translations of official documents such as birth certificates and criminal record checks, customised glossaries, terminology databases and translation memories using SDLX translation memory software and webpage translation.

24-hour call centre

Cintra�s call centre operates 24 hours, 7 days per week on every day of the year. Our highly trained bookings coordinators offer advice to those who need an interpreter and are selected for their competence in customer service, attention to detail and ability to work under pressure. They are expert in matching interpreters to customer requirements and are knowledgeable about languages and dialects.

Training and advice for service providers

Cintra provides training for members of staff in public services in working with interpreters.

Cintra can also provide informal advice on issues related to interpreting and translation best practice and community languages. We also provide assessments for bi-lingual staff.